Effective change management is critical to the success of leading organizations. Do you want to know what the absolute best and most successful companies in the world do? They look ahead five years by anticipating industry trends and then they start changing before their competitors, beating the curve and getting ahead of the game. This … Read More!

Action Creates Clarity Clarifying and simplifying your life may be easier said than done, but it’s also not as hard as you may initially think. The first thing to understand is that action creates clarity. If you sit around waiting for clarity to come you may be waiting your entire life. There is enormous value … Read More!

Having traveled the world, I’m not one to be overly concerned with dogma, rules, and regulations. But when it comes to world-class customer service, you will find no one more focused on doing the right things when it comes to interacting with and respecting the customer. Choose the Right Language First things first: it’s essential … Read More!